What are the reception opening hours?
Reception is open daily from 7:00 am to 9:00 pm. Guests arriving after 9:00 pm should use our seamless mobile self-check-in process.
Faq
Frequently Asked Questions
What is check-in/check-out time?
Standard check-in is from 2:00 pm and check-out is by 11:00 am. Early check-in or late check-out may be available upon request (subject to availability).
How do I get to Hotel 115?
We are at 115 Worcester Street, Christchurch Central City, Christchurch.
Do you offer airport shuttle service?
Hotel 115 does not operate its own shuttle service, but our team is happy to assist in arranging airport transfer options with an external provider.
Do you have parking available?
On-site parking is available for $30 per night per spot, including open surface parking and secured basement parking (1.8m height restrictions apply, subject to availability).
Can I store my luggage before check-in or after check-out?
Yes, front desk luggage storage is available during the day. Please ensure stored luggage is collected by 9:00 pm on the same day.
Is there a gym or swimming pool?
Guests aged 18 and over enjoy complimentary access to the Heritage Health Club located just across the street, featuring gym, indoor pool, spa, and steam facilities.
Are there any cafes and restaurants nearby?
Yes! We are located right on New Regent Street, which features a vibrant selection of cafes, restaurants, bars, and casual dining options.
Can I change or cancel my reservation?
Modification and cancellation terms depend on the rate plan or promotion booked. Please review your booking confirmation for specific details.
What is your Group Booking Policy?
Reservations of 5 or more rooms are considered group bookings. Group bookings must be cancelled or amended at least 30 days prior to arrival to avoid penalty. Cancellations made within 30 days of arrival will incur a full room charge for the entire stay. To confirm a group booking, please email [email protected].
How can I make a reservation for a group or corporate?
For group or preferred corporate/government rates, please contact our revenue team directly at [email protected].
How does payment work?
Hotel 115 accepts major credit cards, EFTPOS, and bank transfers for direct bookings. Selected rate plans or special promotions require full prepayment at the time of booking.
What if I do not have a credit card?
Please contact our team at [email protected] directly. Bank transfers may be accepted, but valid guarantee details are required to secure the reservation.
Do you have family rooms?
Yes, we have connecting room configurations available to comfortably accommodate 4 to 6 guests.
Do you have twin bed options?
Selected King rooms can be split into two single beds. Please request a twin setup during the booking process.
Can I request a rollaway bed or baby cot?
Rollaway Bed available for selected room categories at an additional $75 per night and Baby Cot is for $20 per night (must be requested at least 72 hours prior to arrival).
Do you have rooms with a bathtub?
Bathtubs are available upon request in selected Superior Queen Rooms. Please add this note to your reservation when booking.
Are laundry facilities available?
Dry cleaning and valet laundry services are available through reception
Do you have wheelchair accessible rooms?
Accessible room options are available in selected Deluxe King Room. Please contact the hotel directly before booking to confirm availability.
Is smoking or vaping allowed?
No. Hotel 115 is 100% non-smoking across all guest rooms, balconies, and indoor common areas. Smoking or vaping inside will incur a deep cleaning fee.
Do you offer gift voucher?
Gift vouchers for hotel stays are available. Please email [email protected] for purchase information.