How do I get to Hotel 115?
We are at 115 Worcester Street, Christchurch Central City, Christchurch.
Faq
Frequently Asked Questions(FAQ)
In order for you to get answer to your questions as quick as possible we have gathered the most frequently asked questions here.
Where are you located?
Hotel 115 is a four-star boutique hotel in central Christchurch, close to Cathedral Square, New Regent Street, Riverside Market, and public bus interchanges.
Do you offer airport shuttle service?
Hotel 115 does not operate its own shuttle service, but the team can help arrange airport transfer options with an external supplier.
Are there any cafes and restaurants nearby?
New Regent Street and the surrounding central city area offer a wide range of cafes, restaurants, bars, and casual dining options.
What are the reception opening hours?
Reception is open daily from 7am to 9pm. Guests arriving after 9pm should use the self check-in process.
What is check-in/check-out time?
Standard check-in is from 2pm and check-out is by 11am. Early check-in or late check-out may be available by request.
Can you store my bags before I check-in or after I check out?
Yes. The front desk can hold guest luggage during the day. Please collect stored bags by 9pm on the same day.
Is there a gym?
Guests aged 18 and over can access the Heritage Health Club across the street, including gym, indoor pool, spa, and steam facilities.
Do you have parking?
On-site parking is available subject to availability, including open parking and secured basement parking with height restrictions.
Do you have a bathtub?
Bathtubs are available by request in selected room types. Please note your request during booking.
Do you have an elevator?
The hotel has an internal guest elevator from reception to guest room levels. Basement access uses a separate elevator route.
Do you have twin rooms?
Selected king rooms can be split into two single beds. Please make this request during the booking process.
Can I request a rollaway bed for an additional person in the room?
Rollaway beds are available for selected rooms at an additional nightly fee and must be requested when booking.
Do you have baby cots?
A limited number of baby cots are available for hire and must be requested at the time of reservation.
Is there a safety deposit box available at the hotel?
There is a safety deposit box in every guest room.
Do you have connecting rooms?
Yes. Connecting rooms can be arranged by contacting the hotel team, subject to availability.
Do you have office desk in your rooms?
Most room types include space for a desk and chair, except selected compact room categories.
Are there any laundry facilities in the hotel?
Dry cleaning and valet laundry services are available through reception.
Do you have rooms which are wheelchair accessible?
Accessible room requests are available for selected room types and should be confirmed with the hotel before arrival.
Will Hotel 115 comply to my special request?
The team will always try to accommodate special requests, but all requests remain subject to availability.
Can I smoke in my room?
No. Hotel 115 is non-smoking throughout guest rooms and balconies. Smoking or vaping inside may incur a cleaning fee.
Can I change or cancel my reservation?
Modification and cancellation terms depend on the rate plan or promotion booked. Please check your booking confirmation.
How does payment work?
Hotel 115 accepts major credit cards, cash, and bank transfer for direct bookings. Some rate plans require prepayment.
What if I don't have credit card, how can I make the booking?
Please contact the hotel team. Bank transfer may be possible, but payment guarantee details are still required.
How can I make a reservation for group?
For group enquiries of five or more room nights, please email [email protected].
How do I book a corporate rate?
For preferred corporate or government rates, please email [email protected] for more information.
Do you offer gift voucher?
Gift vouchers for hotel stays are available. Please email [email protected] for purchase information.